Terms of service

Terms of Service

Overview

This website is operated by Serenya. Throughout the site, the terms "we", "us" and "our" refer to Serenya. Serenya offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following Terms of Service ("Terms"). These Terms apply to all users of the site, including browsers, vendors, customers, merchants, and contributors of content.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions, you may not access the website or use any Services.

Our store is hosted on Shopify Inc., which provides us with the ecommerce platform used to process transactions and deliver our Services.

Section 1 β€” Online Store Terms

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, or that you have given consent for any minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you violate any laws in your jurisdiction. A breach of any of these Terms will result in termination of access.

Section 2 β€” General Conditions

We reserve the right to refuse Service to anyone for any reason at any time. You understand that content (excluding credit card information) may be transferred over networks unencrypted. Credit card information is always encrypted during transfer. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without written permission.

Section 3 β€” Accuracy of Information

We are not responsible if information on this site is inaccurate, incomplete, or outdated. Material is provided for general use and should not be relied upon exclusively. We may update content at any time but are not obligated to.

Section 4 β€” Products or Services

Certain products may only be available online and in limited quantities. Products are subject to return or exchange per our Refund Policy. We strive for accurate product representation but cannot guarantee screen-accurate color display. We reserve the right to limit product sales, quantities, discontinue items, and refuse orders.

Section 5 β€” No Medical Advice

The material on this site is provided for general informational purposes only and is not intended as medical advice or as a substitute for seeking advice from a qualified healthcare provider. The statements made on this website have not been evaluated by the Food and Drug Administration. You should consult your healthcare provider before using any products or information provided by Serenya. Results may vary depending on individual factors such as age, health, and genetics.

Section 6 β€” Pricing and Payment

Prices are subject to change without notice. We reserve the right to modify or discontinue the Service without notice. We are not liable for modifications, price changes, or discontinuation. By submitting payment, you represent that you are authorized to use the payment method provided and that all information is accurate.

Section 7 β€” Billing and Account Information

We reserve the right to refuse any order. We may limit or cancel orders placed under the same name, email, card, or address. You agree to maintain accurate account and payment details to ensure transaction completion.

Section 8 β€” Third-Party Links

Third-party content may appear on our site. We are not responsible for accuracy, legality, or quality of third-party content or sites. You agree to direct complaints or claims regarding third-party products to the third party.

Section 9 β€” User Submissions

By submitting content (comments, ideas, suggestions, reviews, etc.), you grant us unrestricted rights to edit, use, publish, or distribute them. You agree submissions will not violate rights of others or contain harmful or illegal materials. We may β€” but are not required to β€” monitor and remove content we deem inappropriate.

Section 10 β€” Personal Information

Your submission of personal information is governed by our Privacy Policy.

Section 11 β€” Errors, Inaccuracies & Omissions

We reserve the right to correct errors relating to product descriptions, pricing, promotions, shipping, and availability. We have no obligation to update information unless required by law.

Section 12 β€” Prohibited Uses

You are prohibited from using the site for: (a) unlawful purposes; (b) soliciting others to commit unlawful acts; (c) violating laws or regulations; (d) infringing intellectual property rights; (e) harassment, abuse, discrimination, or defamation; (f) submitting false or misleading information; (g) uploading malware or malicious code; (h) collecting personal information of others; (i) spamming, crawling, or scraping; (j) interfering with security features. Violation may result in termination of access.

Section 13 β€” Disclaimer of Warranties

We do not guarantee uninterrupted, secure, or error-free Service. Your use of the site is at your own risk. Products and Services are provided "as is" and "as available." We make no warranties, expressed or implied, regarding the operation of the Service or the accuracy of content.

Section 14 β€” Limitation of Liability

In no case shall Serenya, our directors, officers, employees, affiliates, or suppliers be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind. Liability is limited to the maximum extent permitted by applicable law.

Section 15 β€” Indemnification

You agree to indemnify, defend, and hold harmless Serenya and our affiliates from and against any claims, damages, obligations, losses, liabilities, and expenses arising from your breach of these Terms or your violation of any law or the rights of a third party.

Section 16 β€” Severability

If any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall be enforceable to the fullest extent permitted by law, and the remaining provisions shall continue in full force and effect.

Section 17 β€” Termination

These Terms are effective unless and until terminated by either party. You may terminate by discontinuing use of the site and notifying us. We may terminate or suspend access immediately for any reason without notice.

Section 18 β€” Entire Agreement

These Terms and any policies or operating rules posted on this site constitute the entire agreement between you and Serenya. Failure to exercise any right shall not constitute a waiver of such right.

Section 19 β€” Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States.

Section 20 β€” Contact

Questions about the Terms of Service should be sent to us at support@getserenya.com.