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At Serenya, we work hard to process and ship orders as quickly and reliably as possible.
Orders are typically processed within 1–3 business days after payment confirmation.
During periods of high demand, promotions, and holidays, processing times may take up to 5 business days. Orders are processed Monday through Friday, excluding weekends and U.S. holidays.
Once an order has been processed and shipped, estimated delivery times are:
Please note that delivery estimates are not guaranteed and may be affected by carrier delays, weather conditions, customs processing, or peak shipping periods.
Occasional delays may occur due to high volume periods, carrier surcharges, or logistics partner capacity constraints. We appreciate your patience and understanding in these situations and will do our best to keep you informed of any changes to your delivery timeline.
Once your order ships, you will receive a confirmation email with tracking information. Tracking updates may take 24–48 hours to appear after shipment.
While we aim to meet estimated delivery timelines, delays may occasionally occur. Serenya is not responsible for delays caused by carriers, customs, incorrect shipping information, or circumstances beyond our control.
Customers are responsible for providing accurate shipping information at checkout. Orders returned due to incorrect addresses may require additional processing time and shipping fees.
If you have questions about your shipment, please contact our customer support team at support@getserenya.com and we'll be happy to assist.