Refund policy

30-Day Money-Back Guarantee

At Serenya, we stand behind the quality of our products and want you to shop with confidence. That's why we offer a 30-Day Money-Back Guarantee under the terms outlined below.

Eligibility for Refunds

To be eligible for a refund, all of the following conditions must be met:

• Refund requests must be submitted within 30 days of the delivery date
• Requests made after 30 days from delivery are not eligible and will not be approved
• Shipping and handling fees are non-refundable
• Product returns are not required and not accepted

Refund eligibility is strictly limited to the 30-day window from the confirmed delivery date.

Non-Eligible Refunds

The following are not eligible for refunds under any circumstances:

• Refund requests submitted outside of the 30-day guarantee period
• Orders that have already been processed or fulfilled once the 30-day period has passed
• Requests made outside the stated policy terms

No exceptions are made beyond the 30-day money-back guarantee.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us immediately at support@getserenya.com. You do not need to return the damaged item — we'll send a replacement at no cost.

Exchanges

To exchange an item, please contact our support team. Once your request is approved, you may place a new order for the replacement item.

Agreement to Policy

By completing a purchase on our website, you acknowledge and agree to this Refund Policy in full, including all eligibility requirements and limitations.

Contact Customer Support

If you have questions regarding refund eligibility, please contact our Customer Support team within the 30-day window at support@getserenya.com so we can assist you accordingly.