Privacy policy

Last updated: March 28, 2026

This Privacy Policy describes how Serenya ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from getserenya.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site and update the "Last updated" date.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources. The information we collect depends on how you interact with us.

Information We Collect Directly from You

  • Contact details: name, address, phone number, and email
  • Order information: billing address, shipping address, payment confirmation, email address, and phone number
  • Account information: username, password, and security information
  • Customer support information: any details you choose to share when communicating with us

Information We Collect Automatically

We may automatically collect certain information about your interaction with the Services ("Usage Data"). This may include device information, browser information, IP address, and other data collected via cookies, pixels, and similar technologies.

Information from Third Parties

We may receive information from vendors and service providers, including:

  • Companies who support our Site, such as Shopify
  • Payment processors, who collect payment information to process your orders
  • Advertising and analytics partners

How We Use Your Personal Information

  • Providing Products and Services: Processing payments, fulfilling orders, managing your account, arranging shipping, and facilitating returns and exchanges.
  • Marketing and Advertising: Sending marketing and promotional communications by email. You may opt out at any time using the unsubscribe link in our emails.
  • Security and Fraud Prevention: Detecting, investigating, or taking action regarding possible fraudulent, illegal, or malicious activity.
  • Service Improvement: Providing customer support and improving our Services.

Cookies

We use cookies to power and improve our Site and Services. For information about cookies used by Shopify, see https://www.shopify.com/legal/cookies. Most browsers allow you to manage cookie preferences through browser settings.

Our website recognizes the Global Privacy Control (GPC) signal. To learn more, visit https://globalprivacycontrol.org/.

How We Disclose Personal Information

We may share your information with:

  • Service providers (IT management, payment processing, data analytics, customer support, fulfillment and shipping)
  • Business and marketing partners for advertising purposes
  • When required by law (subpoenas, search warrants, legal obligations)
  • In connection with business transactions (mergers, acquisitions)

Third Party Websites and Links

Our Site may provide links to third-party websites. We are not responsible for the privacy or security of such sites. We encourage you to review their privacy policies.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information from children. If you believe a child has provided us with their personal information, contact us to request deletion.

Your Rights

Depending on your location, you may have the following rights:

  • Right to Access: Request access to personal information we hold about you
  • Right to Delete: Request deletion of your personal information
  • Right to Correct: Request correction of inaccurate information
  • Right of Portability: Receive a copy of your personal information
  • Right to Opt-out: Opt out of sale/sharing of personal information or targeted advertising
  • Withdrawal of Consent: Withdraw consent where we rely on it

You may exercise any of these rights by contacting us at support@getserenya.com. We will not discriminate against you for exercising any of these rights.

Security

We implement reasonable security measures to protect your information. However, no security measures are perfect or impenetrable. We recommend that you do not share your account credentials with anyone.

International Users

Your personal information may be transferred, stored, and processed outside your country of residence. For transfers out of Europe, we rely on recognized transfer mechanisms such as Standard Contractual Clauses.

Contact Us

For questions about this Privacy Policy or your personal information, contact us at:
Email: support@getserenya.com